Help
- How to Join
- Click on the [SIGN UP] link and complete the form in order to create your account.
- Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
- Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
- We accept the following forms of payment:
- Paypal
- Bank Transfer
- Credit / Debit Card (VISA, Mastercard, AMEX, etc.)
- WISE
Refunds will be processed by payment method you used. - Shipping
-
- Shipping Method : Parcel Service
- Shipping Area : Worldwide
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 5 - 30 days
Shipping Method:- K-Packet (up to 2kg)
- EMS
- EMS Premium (UPS)
- DHL
- Goldstar Cargo (to Philippines only)
Region:
Worldwide, except for some countries.
Shipping Fee:
Varied by country (charged by weight or volume of product).
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
Customs and Duties:
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Returns & Exchanges
- Please contact our Customer Center for more information.
- Refunds
- Please contact our Customer Center for more information.
- Other
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